FAQs
We understand that you may have questions, and we’re here to provide the answers.
Service Header
This is just placeholder text. Don’t be alarmed, this is just here to fill up space since your finalized copy isn’t ready yet. Once we have your content finalized, we’ll replace this placeholder text with your real content.
This is just placeholder text. Don’t be alarmed, this is just here to fill up space since your finalized copy isn’t ready yet. Once we have your content finalized, we’ll replace this placeholder text with your real content.
This is just placeholder text. Don’t be alarmed, this is just here to fill up space since your finalized copy isn’t ready yet. Once we have your content finalized, we’ll replace this placeholder text with your real content.
This is just placeholder text. Don’t be alarmed, this is just here to fill up space since your finalized copy isn’t ready yet. Once we have your content finalized, we’ll replace this placeholder text with your real content.
Service Header
This is just placeholder text. Don’t be alarmed, this is just here to fill up space since your finalized copy isn’t ready yet. Once we have your content finalized, we’ll replace this placeholder text with your real content.
This is just placeholder text. Don’t be alarmed, this is just here to fill up space since your finalized copy isn’t ready yet. Once we have your content finalized, we’ll replace this placeholder text with your real content.
This is just placeholder text. Don’t be alarmed, this is just here to fill up space since your finalized copy isn’t ready yet. Once we have your content finalized, we’ll replace this placeholder text with your real content.
This is just placeholder text. Don’t be alarmed, this is just here to fill up space since your finalized copy isn’t ready yet. Once we have your content finalized, we’ll replace this placeholder text with your real content.
Our offices are open from 9.00am to 5pm Monday to Friday. We operate an out-of-hours emergency service which is manned from 7am to 10pm. The number for out of hours service is the same as a working day to support you and reassurance, with someone at the end of the telephone line to assist with any emergencies about your care.
Contact Lumina Care and make an appointment for us to visit you to discuss your care needs and support and how we can help moving forward once you are happy with our services.
We understand that peoples care needs change from time to time. Therefore care plans are reviewed at regular periods to ensure the right care is being carried out or alteration are needed for less or more care. We stay in contact with families and service users so change can happen as required.
This will depend on the size of your care package and visits you have each day/week. We will assign a team which allows for holidays and sickness for continuity. We do try and keep the number of care staff to a minimum.
We will send you an invoice once a week or as arranged. There are multiple ways to pay and this can be discussed once a care package has been agreed.