Privacy Policy

Privacy Policy for Lumina Care

Last Updated: 14/05/2024

At Lumina Care, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website [https://luminacare.co.uk/] and interact with our services, including but not limited to our use of platforms such as HubSpot, Google Analytics 4, and Meta.

1. Information We Collect:

We collect various types of information when you visit our website and engage with our services, including:

– Personal Information: This may include your name, email address, phone number, and any other information you provide to us voluntarily.

– Usage Data: We automatically collect information about your interaction with our website and services, including your IP address, browser type, operating system, pages visited, and the time and date of your visit.

– Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, analyse usage patterns, and deliver personalised content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information:

We use the information we collect for various purposes, including to:

– Provide and maintain our services

– Improve our website and services

– Communicate with you, including responding to inquiries and providing support

– Personalise your experience and deliver tailored content

– Analyse usage trends and measure the effectiveness of our marketing efforts

– Comply with legal obligations

3. Information Sharing and Disclosure:

We may share your personal information with third parties in the following circumstances:

– With service providers and vendors who assist us in operating our website and providing our services (e.g., hosting providers, analytics providers)

– With your consent or at your direction

– When required by law or to protect our rights, property, or safety

– In connection with a business transaction, such as a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

4. Data Retention:

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Your Rights:

You have certain rights regarding your personal information, including the right to:

– Access, correct, or delete your personal information

– Object to the processing of your personal information

– Withdraw consent for the processing of your personal information

– Request the transfer of your personal information to another party

To exercise these rights or to make a privacy-related inquiry, please contact us using the information provided below.

6. Security:

We implement reasonable security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

7. Third-Party Services:

Our website may contain links to third-party websites or services that are not owned or controlled by Lumina Care. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.

8. Children’s Privacy:

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.

9. Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of our website and services after any such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Lumina Care

Lumina Care, First Floor, Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG. 

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.